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Frequently Asked Questions
Absolutely - walk-ins are always welcome, and we love meeting our clients in person! That said, we strongly recommend booking an appointment in advance. This ensures one of our experienced sales representatives - some with over 15 years of industry expertise—can dedicate time to walk you through our collections, answer your questions, and help you place your order without delay.
While we do deliver, respond to emails, and handle urgent orders on weekends, please note that our office is typically closed on weekends unless we’re in the middle of a busy season. To avoid a wasted trip, we suggest giving us a quick call to confirm our hours and secure your appointment.
We want your visit to be smooth, productive, and inspiring - so let’s plan it together.
While we do deliver, respond to emails, and handle urgent orders on weekends, please note that our office is typically closed on weekends unless we’re in the middle of a busy season. To avoid a wasted trip, we suggest giving us a quick call to confirm our hours and secure your appointment.
We want your visit to be smooth, productive, and inspiring - so let’s plan it together.
We value every client - there’s no minimum order requirement. Whether you need a single piece or a full home’s worth of furnishings, we’re happy to help.
For smaller, easy-to-handle items, you’re welcome to use our self-pickup option, provided you have suitable packing materials and a vehicle that can safely transport your order. However, we strongly recommend pickup only for compact, non-fragile pieces.
Our inventory is carefully curated and professionally maintained. To protect delicate or bulky items, we do not allow self-pickup for those pieces. Instead, we recommend using our hassle-free delivery service, handled by our experienced crew. In many cases, the cost of delivery is far less than the potential cost of replacement or repair if items are damaged during transport.
Let us take care of the logistics so you can focus on creating a beautiful space.
For smaller, easy-to-handle items, you’re welcome to use our self-pickup option, provided you have suitable packing materials and a vehicle that can safely transport your order. However, we strongly recommend pickup only for compact, non-fragile pieces.
Our inventory is carefully curated and professionally maintained. To protect delicate or bulky items, we do not allow self-pickup for those pieces. Instead, we recommend using our hassle-free delivery service, handled by our experienced crew. In many cases, the cost of delivery is far less than the potential cost of replacement or repair if items are damaged during transport.
Let us take care of the logistics so you can focus on creating a beautiful space.
Our standard rental period is 1 month, which is typical for the home staging industry - especially here in the GTA, where our primary clients are real estate professionals and property sellers.
If you only need furniture for a couple of days - for example, for photography, film shoots, or events - we’re happy to accommodate. However, we still charge the monthly rate, which is comparable to event furniture rental pricing. The difference? You get access to our high-quality, professionally curated inventory that’s designed to elevate any space.
We also offer flexible billing options:
• A 45-day rental option is available upon request
• Renewals are available by the full month (25% discount) or for 15 days (prorated, no discount)
If you’re unsure which option fits your needs best, our team is here to help you choose the most cost-effective and practical solution
If you only need furniture for a couple of days - for example, for photography, film shoots, or events - we’re happy to accommodate. However, we still charge the monthly rate, which is comparable to event furniture rental pricing. The difference? You get access to our high-quality, professionally curated inventory that’s designed to elevate any space.
We also offer flexible billing options:
• A 45-day rental option is available upon request
• Renewals are available by the full month (25% discount) or for 15 days (prorated, no discount)
If you’re unsure which option fits your needs best, our team is here to help you choose the most cost-effective and practical solution
To ensure smooth delivery and staging, we recommend submitting your order at least 1 week in advance, and no later than 2 business days before your desired delivery date.
Quotes submitted well ahead of time are welcome, but please note: we begin processing them 7 business days prior to delivery to align with inventory flow and scheduling.
Our guaranteed turnaround time is 48 business hours, but we understand the fast-paced nature of real estate. If our schedule allows, we’ll do our best to accommodate urgent same-day or next-day deliveries - just keep in mind that an additional delivery fee may apply.
Here’s the best part: our inventory system automatically reserves available items for your order on a first-come, first-served basis. You don’t need to wait for our office to open - once your order is submitted, the reservation process begins immediately.
To help us prepare your order with care, all bookings must be finalized and paid by 12 noon, one business day before delivery. This gives our team time to pick, clean, and load your items for a seamless experience.
Quotes submitted well ahead of time are welcome, but please note: we begin processing them 7 business days prior to delivery to align with inventory flow and scheduling.
Our guaranteed turnaround time is 48 business hours, but we understand the fast-paced nature of real estate. If our schedule allows, we’ll do our best to accommodate urgent same-day or next-day deliveries - just keep in mind that an additional delivery fee may apply.
Here’s the best part: our inventory system automatically reserves available items for your order on a first-come, first-served basis. You don’t need to wait for our office to open - once your order is submitted, the reservation process begins immediately.
To help us prepare your order with care, all bookings must be finalized and paid by 12 noon, one business day before delivery. This gives our team time to pick, clean, and load your items for a seamless experience.
We require full payment one business day prior to your delivery date. This includes:
• 1 month of furniture rental
• Delivery and pickup charges
• Insurance coverage
We offer several convenient payment methods:
• EMT (Email Money Transfer) – fast, secure, and widely used
• All major credit cards
• Debit card – available for in-person payments only
• Cash – accepted in person
• Certified cheque or money order – ideal for advance payments
• Please note: we do not accept personal cheques.
Timely payment ensures we can prepare, clean, and load your items for delivery without delay. If you have questions or need help choosing the best payment method, our team is happy to assist.
• 1 month of furniture rental
• Delivery and pickup charges
• Insurance coverage
We offer several convenient payment methods:
• EMT (Email Money Transfer) – fast, secure, and widely used
• All major credit cards
• Debit card – available for in-person payments only
• Cash – accepted in person
• Certified cheque or money order – ideal for advance payments
• Please note: we do not accept personal cheques.
Timely payment ensures we can prepare, clean, and load your items for delivery without delay. If you have questions or need help choosing the best payment method, our team is happy to assist.
Yes, we do allow self-pickups for smaller, easy-to-handle items, provided you have the right packing materials, straps, and a vehicle large enough to safely transport your order. For your convenience, we also rent moving blankets and other packing supplies if needed.
However, not all items are eligible for self-pickup. Fragile pieces, oversized artwork, and certain designer items are excluded due to their high value and increased risk of damage. Our inventory is carefully curated and professionally maintained, and we want to ensure it arrives in perfect condition.
That said, we’re always open to reviewing specific situations. If you have your own professional movers and proper packing materials, we may be able to make an exception and allow pickup of larger orders. Just reach out to our team in advance so we can assess and advise.
For most orders, we recommend using our professional delivery service. In many cases, the cost of delivery is lower than the potential cost of replacement or repair if items are damaged during transport. Let our experienced crew handle the logistics - it’s hassle-free and protects your investment.
However, not all items are eligible for self-pickup. Fragile pieces, oversized artwork, and certain designer items are excluded due to their high value and increased risk of damage. Our inventory is carefully curated and professionally maintained, and we want to ensure it arrives in perfect condition.
That said, we’re always open to reviewing specific situations. If you have your own professional movers and proper packing materials, we may be able to make an exception and allow pickup of larger orders. Just reach out to our team in advance so we can assess and advise.
For most orders, we recommend using our professional delivery service. In many cases, the cost of delivery is lower than the potential cost of replacement or repair if items are damaged during transport. Let our experienced crew handle the logistics - it’s hassle-free and protects your investment.
Our furniture is designed specifically for presentation and staging purposes, and we take great care to keep every piece in pristine, photo-ready condition. For that reason, we do not rent furniture for personal or everyday residential use.
However, if you're looking to furnish a space for personal use, we often have clearance items available for purchase. These pieces are in excellent condition and offer a great opportunity to bring home high-quality furnishings at a reduced price.
Feel free to contact us to learn more about current sale inventory - we’re happy to help you find the right fit
However, if you're looking to furnish a space for personal use, we often have clearance items available for purchase. These pieces are in excellent condition and offer a great opportunity to bring home high-quality furnishings at a reduced price.
Feel free to contact us to learn more about current sale inventory - we’re happy to help you find the right fit
Yes - we proudly support professional Home Stagers across Toronto and the GTA with a multi-level discount structure tailored to your volume and frequency of staging projects. Simply register or open an account with us to access your personalized discount tier.
We also believe in rewarding long-term partnerships. That’s why we offer a Loyalty Program for our repeat clients, giving you access to exclusive perks, priority service, and additional savings over time.
Whether you're staging a single condo or managing multiple listings across the GTA, we’re here to help you succeed - beautifully and affordably
We also believe in rewarding long-term partnerships. That’s why we offer a Loyalty Program for our repeat clients, giving you access to exclusive perks, priority service, and additional savings over time.
Whether you're staging a single condo or managing multiple listings across the GTA, we’re here to help you succeed - beautifully and affordably
We understand that plans can change. If you cancel your order at least 48 business hours before your scheduled delivery, there’s no charge - we’ll simply release the items and update our schedule.
If you cancel after 12 noon the business day before delivery, or on the day of delivery, the following charges will apply:
• 15% Restocking Fee
• Missed Delivery Fee
• 3% Credit Card Processing Fee (if payment has already been processed)
The remaining balance will be refunded to you.
These fees help cover the cost of labor already invested - such as picking, cleaning, and loading your order - as well as the lost opportunity to rent those items to other clients. In many cases, items are held for up to a week in advance, and last-minute cancellations leave unavoidable gaps in our delivery schedule.
Postponing instead of cancelling? If your order is still going ahead at a later date, we’re happy to credit back the restocking fee - just let us know your new timeline, and we’ll do our best to accommodate.
If you cancel after 12 noon the business day before delivery, or on the day of delivery, the following charges will apply:
• 15% Restocking Fee
• Missed Delivery Fee
• 3% Credit Card Processing Fee (if payment has already been processed)
The remaining balance will be refunded to you.
These fees help cover the cost of labor already invested - such as picking, cleaning, and loading your order - as well as the lost opportunity to rent those items to other clients. In many cases, items are held for up to a week in advance, and last-minute cancellations leave unavoidable gaps in our delivery schedule.
Postponing instead of cancelling? If your order is still going ahead at a later date, we’re happy to credit back the restocking fee - just let us know your new timeline, and we’ll do our best to accommodate.
Our guaranteed turnaround time is 48 business hours, and we proudly deliver across Toronto, the GTA, and surrounding areas.
To ensure availability, please submit your order at least 2 business days before your desired delivery date. If possible, placing your order 5–7 business days in advance is ideal - it gives us time to prepare your items and secure your preferred delivery window.
Need it sooner? We do our best to accommodate same-day or next-day deliveries, depending on our schedule. Please note that urgent deliveries may incur an additional fee.
If you’re facing a tight deadline or staging emergency, don’t hesitate to reach out—our team is known for finding creative solutions. Call us at 416-447-2010 or email info@rentwow.ca, and we’ll do everything we can to help.
To ensure availability, please submit your order at least 2 business days before your desired delivery date. If possible, placing your order 5–7 business days in advance is ideal - it gives us time to prepare your items and secure your preferred delivery window.
Need it sooner? We do our best to accommodate same-day or next-day deliveries, depending on our schedule. Please note that urgent deliveries may incur an additional fee.
If you’re facing a tight deadline or staging emergency, don’t hesitate to reach out—our team is known for finding creative solutions. Call us at 416-447-2010 or email info@rentwow.ca, and we’ll do everything we can to help.
Yes - we do offer weekend deliveries, especially during peak staging seasons like spring, early summer, and fall. Availability depends on our schedule, so we recommend contacting our office to confirm whether weekend delivery is currently an option.
We’re proud to serve clients across Toronto, the GTA, and beyond, and we know that timing can be critical. Customer service is our top priority, and we always do our best to accommodate urgent or time-sensitive requests whenever possible.
Please note that additional delivery charges may apply for weekend or expedited service. If you’re working with a tight timeline, just give us a call - we’ll explore every option to make it work.
We’re proud to serve clients across Toronto, the GTA, and beyond, and we know that timing can be critical. Customer service is our top priority, and we always do our best to accommodate urgent or time-sensitive requests whenever possible.
Please note that additional delivery charges may apply for weekend or expedited service. If you’re working with a tight timeline, just give us a call - we’ll explore every option to make it work.
Our standard delivery or pickup charge within Toronto and Mississauga is $119 one way. For locations outside Toronto, pricing depends on distance. We also offer reduced rates to Peel, Halton, Durham, and York regions - as well as select destinations beyond the GTA - on Tuesdays and Thursdays. Please contact our office for details and availability.
Your delivery charge includes:
• Bringing furniture inside your property
• Placing items as directed
• Removal of packing materials
• Assembly (if needed)
• Up to 2–3 hours of on-site labor, depending on the size of your order
It also covers the behind-the-scenes preparation: cleaning, inspecting, picking, and loading your order with care. This ensures your items arrive in pristine condition and ready to impress.
For extra-large orders, or deliveries involving special circumstances - such as long walks, multiple flights of stairs, or multiple trucks - charges may vary and will be assessed on a case-by-case basis.
We believe our delivery pricing is very fair, reflecting the quality of service, attention to detail, and professionalism our clients have come to expect.
Your delivery charge includes:
• Bringing furniture inside your property
• Placing items as directed
• Removal of packing materials
• Assembly (if needed)
• Up to 2–3 hours of on-site labor, depending on the size of your order
It also covers the behind-the-scenes preparation: cleaning, inspecting, picking, and loading your order with care. This ensures your items arrive in pristine condition and ready to impress.
For extra-large orders, or deliveries involving special circumstances - such as long walks, multiple flights of stairs, or multiple trucks - charges may vary and will be assessed on a case-by-case basis.
We believe our delivery pricing is very fair, reflecting the quality of service, attention to detail, and professionalism our clients have come to expect.
Yes - we proudly deliver across the entire GTA, including Halton, Peel, York, and Durham regions. Delivery charges to these areas vary based on distance, but we offer reduced rates of $119 for GTA deliveries scheduled on Tuesdays and Thursdays.
We also extend our service beyond the GTA to locations such as:
• Hamilton, Wellington, Grey, Dufferin, Simcoe
• Peterborough, Kawartha Lakes, and Northumberland regions
If you're staging a property outside Toronto, just reach out - our team will provide a custom quote based on your destination and delivery needs. We’re committed to making our service accessible wherever your project takes you.
We also extend our service beyond the GTA to locations such as:
• Hamilton, Wellington, Grey, Dufferin, Simcoe
• Peterborough, Kawartha Lakes, and Northumberland regions
If you're staging a property outside Toronto, just reach out - our team will provide a custom quote based on your destination and delivery needs. We’re committed to making our service accessible wherever your project takes you.
We always recommend measuring your space carefully, including hallways, staircases, and entryways, before selecting furniture. This helps avoid surprises on delivery day and ensures a smooth setup.
If a piece doesn’t fit, you can return it with our delivery crew and request a replacement. We typically deliver replacements the next business day, though same-day swaps may be possible depending on our schedule - just give us a call and we’ll do our best to find a solution.
Please note that an additional delivery charge will apply for the replacement trip. This covers the cost of labor, logistics, and handling to ensure your new items arrive safely and promptly.
Our goal is to make your staging experience seamless, and our team is always ready to help you navigate unexpected challenges with care and professionalism.
If a piece doesn’t fit, you can return it with our delivery crew and request a replacement. We typically deliver replacements the next business day, though same-day swaps may be possible depending on our schedule - just give us a call and we’ll do our best to find a solution.
Please note that an additional delivery charge will apply for the replacement trip. This covers the cost of labor, logistics, and handling to ensure your new items arrive safely and promptly.
Our goal is to make your staging experience seamless, and our team is always ready to help you navigate unexpected challenges with care and professionalism.
Yes - we understand that sometimes a piece might not suit the space as expected. You’re welcome to return up to $100 worth of items with our delivery crew at no extra charge (note: large artwork is excluded).
If you need to return more than that, a 15% restocking fee applies. This helps cover the added risk of damage from extra handling, the labor involved in picking, cleaning, and reloading, and the lost rental opportunity - since many items are held for up to a week before delivery.
We take great care in curating and preparing each piece, and we want you to love what you receive. If you're unsure about certain items, feel free to reach out before delivery - we’re happy to help you make confident selections
If you need to return more than that, a 15% restocking fee applies. This helps cover the added risk of damage from extra handling, the labor involved in picking, cleaning, and reloading, and the lost rental opportunity - since many items are held for up to a week before delivery.
We take great care in curating and preparing each piece, and we want you to love what you receive. If you're unsure about certain items, feel free to reach out before delivery - we’re happy to help you make confident selections
Our rental model is based on a 1-month minimum charge, which is standard across the home staging industry. Because each order involves careful preparation, cleaning, inspection, and scheduling, we’re unable to offer refunds for unused time if furniture is returned early.
That said, our pricing reflects the quality of our inventory, the professional handling of each item, and the flexibility we offer throughout the rental period. Whether your staging wraps up in 10 days or 30, your furniture remains reserved exclusively for you - ensuring peace of mind and uninterrupted access.
If you anticipate a shorter rental period, feel free to speak with our team - we’re always happy to help you find the most practical and cost-effective solution
That said, our pricing reflects the quality of our inventory, the professional handling of each item, and the flexibility we offer throughout the rental period. Whether your staging wraps up in 10 days or 30, your furniture remains reserved exclusively for you - ensuring peace of mind and uninterrupted access.
If you anticipate a shorter rental period, feel free to speak with our team - we’re always happy to help you find the most practical and cost-effective solution
To schedule your pickup, you can either email us at info@rentwow.ca or call our office at 416-447-2010. We recommend reaching out before your next billing date to avoid additional rental charges.
Please allow at least 48 business hours’ notice so we can coordinate with our logistics team and fit your pickup into the schedule. We serve clients across Toronto, the GTA, and beyond, and always aim to make the process smooth and timely.
Need it sooner? If you're facing a tight deadline or unexpected change, let us know - we understand that things come up, and customer service is our top priority. We’ll do everything we can to accommodate urgent pickup requests.
Please allow at least 48 business hours’ notice so we can coordinate with our logistics team and fit your pickup into the schedule. We serve clients across Toronto, the GTA, and beyond, and always aim to make the process smooth and timely.
Need it sooner? If you're facing a tight deadline or unexpected change, let us know - we understand that things come up, and customer service is our top priority. We’ll do everything we can to accommodate urgent pickup requests.
We make renewals easy and flexible. You’ll receive a renewal invoice several days before your current rental period ends, and you can confirm your extension by email or phone.
At any point during your rental term, you’re welcome to request a renewal estimate, and we’ll promptly send you an updated invoice.
Here’s how our renewal options work:
• 1-month renewal: Enjoy a 25% discount off the original rental rate
• 15-day renewal: Available if needed (no discount applies)
If your renewal falls during the slower winter months, be sure to ask our team about seasonal specials - we may have additional offers available.
Thinking long-term? If you’d like to prepay for several months, please inquire with our office - we may be able to offer a prepayment discount tailored to your needs.
We’re here to support your staging timeline with flexibility, value, and exceptional service.
At any point during your rental term, you’re welcome to request a renewal estimate, and we’ll promptly send you an updated invoice.
Here’s how our renewal options work:
• 1-month renewal: Enjoy a 25% discount off the original rental rate
• 15-day renewal: Available if needed (no discount applies)
If your renewal falls during the slower winter months, be sure to ask our team about seasonal specials - we may have additional offers available.
Thinking long-term? If you’d like to prepay for several months, please inquire with our office - we may be able to offer a prepayment discount tailored to your needs.
We’re here to support your staging timeline with flexibility, value, and exceptional service.
Yes - our standard renewal discount is 25% off the original rental rate when you extend your order for another full month. It’s our way of thanking you for continuing to work with us.
We also occasionally offer seasonal renewal specials, especially during slower winter months. If your renewal falls during that time, feel free to inquire with our office to see if any additional offers are available.
Thinking long-term? If you’d like to prepay for multiple months, we may be able to offer a prepayment discount - just reach out and we’ll explore the best option for your timeline and budget.
That said, we always encourage clients to think of staging as an investment, not just an expense. Creating a “WOW” factor and designing a buyer’s dream - even if it costs a little more - can dramatically increase your chances of selling quickly. In fact, based on 15 years of experience, the majority of well-staged properties using our furniture sell fast, often before a renewal is even needed.
We also occasionally offer seasonal renewal specials, especially during slower winter months. If your renewal falls during that time, feel free to inquire with our office to see if any additional offers are available.
Thinking long-term? If you’d like to prepay for multiple months, we may be able to offer a prepayment discount - just reach out and we’ll explore the best option for your timeline and budget.
That said, we always encourage clients to think of staging as an investment, not just an expense. Creating a “WOW” factor and designing a buyer’s dream - even if it costs a little more - can dramatically increase your chances of selling quickly. In fact, based on 15 years of experience, the majority of well-staged properties using our furniture sell fast, often before a renewal is even needed.
We always email your final invoice and receipt with the property address and a yearly code (e.g. tax2025) in the subject line. To quickly locate them, just type tax2025 into your email search bar - you’ll see all your invoices at once.
For the most convenient access, simply log in to your account. There, you’ll find all your invoices neatly organized by the properties you staged, making it easy to track and download what you need.
For the most convenient access, simply log in to your account. There, you’ll find all your invoices neatly organized by the properties you staged, making it easy to track and download what you need.
Our inventory is dynamic and changes hourly. What may appear unavailable now could very well be ready by the time your delivery is scheduled. That’s the power of our just-in-time inventory system - it reserves available items on a first-come, first-served basis and tracks returning pieces with precision, allowing us to fulfill your order even if some items aren’t immediately in stock.
Displaying availability online would be misleading and limit what we can actually do for you. We often source missing items from our suppliers when time allows, ensuring you get the look you want without compromise.
Displaying availability online would be misleading and limit what we can actually do for you. We often source missing items from our suppliers when time allows, ensuring you get the look you want without compromise.
The cost of furniture rental depends on your property’s needs - whether it’s vacant or partially furnished, how many rooms you’d like to stage, and when you need it (seasonal specials may apply). It also depends on the type of furniture you select - we offer both budget-friendly collections and high-end designer pieces to suit your goals and style.
The easiest way to get a clear estimate is to use our Quote Cart. Just add the items you like and instantly see the total rental cost for the first month.
Need the furniture for longer? We offer renewal discounts to help you save. And remember: staging is an investment. Professionally staged homes often sell faster and for a higher price. Questions? We’re just a quick phone call away.
The easiest way to get a clear estimate is to use our Quote Cart. Just add the items you like and instantly see the total rental cost for the first month.
Need the furniture for longer? We offer renewal discounts to help you save. And remember: staging is an investment. Professionally staged homes often sell faster and for a higher price. Questions? We’re just a quick phone call away.
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7-Time HomeStars Award Winner
Rent WOW!!! has a great history of customer satisfaction.
We are a proud winner of 7 HomeStars awards as the best furniture rental company in Toronto.
Rated 10/10 | 150+ reviews