Frequently Asked Question
Can I visit your Showroom to see the items?You are very welcome to visit our Showroom to have a look at the items, speak to a Customer Service Representative about our services or place your order. Please make an appointment in advance so that we can allocate time for your visit and serve you better. This way you will avoid unnecessary waiting time.
Do you have a minimum order?Your business is important to us, we do not have minimum order requirements. There is a self-pickup option available for smaller orders, if you have packing materials and sufficient vehicle to fit your order, or we deliver it to you.
How many days is the rental? What if I need it only for a couple of days?1 month is a minimum rental charge. You can rent furniture for a few days, but you will be charged a monthly rate. Please note that there is a 45 days billing option available upon request as well as renewal option for the full month (with 25% renewal discount) or 15 days (prorated, no discount).
When should I submit my order?Please submit your order as early as 1 week prior to your delivery date to 2 business days prior to your delivery date at the latest. Quotes submitted well in advance will be accepted but processed 7 business days prior to your delivery date.
Our guaranteed turnaround time is 48 business hours, but we understand the urgent nature of the real estate business and will do our best to accommodate urgent same day or next day deliveries, if schedule allows (extra delivery charge might be applied for urgent orders). Please note that all orders should be finalized and paid by 12 noon 1 business day prior to delivery date to allow us enough time for picking, cleaning, and loading them on the trucks.
When do I have to pay for my order?We charge full amount for 1 month rent plus Delivery, Pickup and Insurance charges one day prior to your delivery date.
Do you allow self-pickups?Yes, we allow self-pickups provided that you have proper packing materials, straps and sufficient size vehicle/truck to fit your order. We rent packing materials like moving blankets for your convenience if you do not have any. Please note that not all the items are available for self-pickups – fragile items, oversized art and certain designer items are not available for pick up due to their uniqueness and high value.
Do you rent for personal use?Our furniture is meant for presentation purposes only and needs to be kept in pristine condition. Unfortunately, we do not allow renting furniture for personal use. However, we often have clearance items in excellent condition that we can offer for sale as an alternative.
Do you offer trade discounts?Yes, we offer a multi-level discount structure to professional Home Stagers. Please register with us or open an account here to receive information about your discount.
What happens if I cancel my order?If you cancel your order at least 48 business hours prior to your delivery date, no charges will be applied. If you cancel your order on the day of or later than 12 noon 1 day prior to delivery date, you will be charged 15% Restocking Fee, Missed Delivery charge and 3% Credit Card Processing Charge (if your payment has already been processed). The remaining portion of the payment will be refunded back to you. The reason for the charge is wasted labor of processing, picking, cleaning, and loading/unloading orders on and off the truck as well as a resulting gap in the schedule during which we will have to pay movers for their time. However, if the order was postponed rather than being cancelled, the charge can be reduced depending on the situation.
How fast can you deliver?Our guaranteed turnaround time is 48 hrs prior to your delivery date. Please submit your order at least 2 business days prior to your delivery date (up to 7 business days prior to your delivery date would be ideal). We can accommodate same day or next day deliveries only if schedule allows. Please note that extra delivery charge might apply for urgent same or next day deliveries.
If you have an emergency, please call our office at 416-447-2010 or email us at firstname.lastname@example.org to see what we can do for you - our staff is always trying to find a solution to accommodate your urgent request.
Do you deliver on a weekend?We normally deliver on weekends during busier times of the year – Spring, early Summer, and Fall. Please inquire with our office whether this option is currently available. Extra delivery charges might apply.
How much is a delivery and pickup charge? What is included in the charge?Delivery/ Pickup charge within the City of Toronto is $119 one way, outside Toronto the charge depends on a distance. We offer reduced charges to Peel, Halton, Durham and York regions (and selected destinations outside the GTA) on Tuesdays and Thursdays, please call our office for more details.
Delivery charge includes bringing furniture inside your property and placing it within your property as directed, removal of packing materials and assembly (if needed). Delivery charge normally covers up to 2-3 hours of labor depending on the size of your order. If you have an extra-large order that requires more time and more than 1 truck, or some special situations, e.g. extra-long walk, lots of stairs leading to the property, etc. charges for delivery might be different and will be accessed on a case to case basis.